1. How to place an order in the Nija store?

To place an order you can either register an account or you can shop as a guest. Then you just need to add products to the cart and go to payment.

2. How can I pay for the order?

You can pay through the Tpay system or use system Przelewy24. In case of problems with payments, please send an email to info@nija-store.com

3. What are the working hours of Nija's store customer service ?

You can phone us from Monday to Friday between 8am to 4pm or you can reach us through our email - info@nija-store.com.

4. Where can I check the order number?

You can check the order number on your customer account, to which you can log by clicking a character symbol next to the cart. You can also find your order number in your confirmation email on your email address. 5. Why was my order cancelled? If we can't register a payment or the payment is incomplete, the order gets cancelled.

6. Do you support international shipping?

Yes, we do.

7. Can I pick up the order personally?

No.

8. Can I add a new product to an already placed order?

No, unfortunately you can't.

9. Is it possible to remove a product from the order that is submitted and paid for?

Unfortunately, it is impossible.

10. There was a problem with my payment. It was interrupted, but it wasn’t completed or cancelled, can I pay by traditional transfer?

Yes, in case of any problems, please contact us through our email - info@nija-store.com

11. How do I return a product or get a refund?

You can find information regarding returns and refunds in the 'Returns and Refunds' tab at the bottom of the page. In order, to get a refund, or return a product you need to fill a return/refund form. It is crucial to provide your order number on the form. Failure to do so may result in a significant extension of our response time.

12. What is the return time?

When you receive a package, you have 14 days to return a product.

13. How long will I have to wait to get a return or a refund?

When your refund or return is verified, you may have to wait up to 14 business days to receive it.

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