You have 14 days counting from the date of you receiving the package to return a product. To return or get a refund on a product purchased from us, please print and complete the RETURN AND COMPLAINT FORM and follow the provided instructions.
How to return a product or get a refund?
1. Print the RETURN AND REFUND FORM and fill in forms above as well as table below. To fill in the table choose from the reasons provided below.
2. Place the form with the products you want to return or get a refund on in the box or shipping envelope. Returns / refunds without the form or Returns / refunds without providing the order number or/and information about products will not be accepted or it will extend the verification process.
3. You can send the package via delivery service of your choosing.
4. Send the package to:
Bydgoska 1 89-120
5. After accepting return / refund it will take up to 14 business days for you to receive it. . Unfortunately, at this moment we do not accept exchanges. To replace products you have to return the unwanted goods and order new ones.